Cascade Medical Spa & Tattoo Removal Center
Portland, Oregon

Appointment & Cancellation Policy

At Cascade Medical Spa & Tattoo Removal Center, appointment times are reserved exclusively for each patient. To ensure fairness to all patients and protect provider schedules, the following policies apply.

48-Hour Cancellation Requirement

We require 48 hours’ notice to cancel or reschedule any appointment.

Appointments canceled with less than 48 hours’ notice, or missed appointments (no-shows), will result in a cancellation fee charged to the card on file:

• $50 for appointments under 45 minutes
• $100 for appointments 45 minutes or longer

This policy applies to all appointment types unless otherwise specified in writing.

Courtesy Exception

Each client is provided one courtesy late-cancellation exception.

This courtesy exception does not apply to:
• Same-day cancellations
• Missed appointments (no-shows)

Additional late cancellations may result in enforcement of fees at the discretion of the practice.

Card on File Requirement

A valid credit or debit card is required to reserve appointments.

Your card is not charged at the time of booking. It is only charged if a cancellation or no-show falls within the policy window outlined above.

Required Intake Forms

All required intake forms must be completed within 24 hours of booking.

This includes:
• Cancellation & No-Show Policy acknowledgment
• Card-on-File Agreement
• Treatment-specific consent forms

Failure to complete required forms within this timeframe may result in cancellation of the appointment.

Emergencies

We understand that unforeseen emergencies may occur. Patients experiencing legitimate emergencies are encouraged to contact the clinic as soon as possible. Situations may be reviewed on a case-by-case basis at the discretion of the practice.

Refund Policy

Our providers thoroughly discuss treatment options, expected outcomes, risks, and benefits prior to treatment.

Completed Services

All completed treatment services are final. Refunds are not provided once services have been rendered.

Prepaid Packages & Unused Service Values

For prepaid treatment packages:

Unused service values may be applied toward other services for which the client is clinically eligible, as determined by the provider.

Unused service values:
• Are not refundable in cash
• Are not transferable to another individual

Skincare Products

All skincare product sales are final.

If a client experiences an adverse reaction, the product may be returned within 7 days of purchase for evaluation and potential refund at the discretion of the practice.

Injectable Treatments

All injectable treatments are final once administered. Refunds or credits are not provided after treatment has been completed.

HIPAA Notice of Privacy Practices

Cascade Medical Spa & Tattoo Removal Center is committed to protecting your protected health information (“PHI”) in accordance with federal and state law.

PHI includes information relating to your health condition, treatment, payment for services, and identifying details such as name, address, and contact information.

Uses and Disclosures

We may use and disclose your PHI for:

• Treatment
• Payment
• Healthcare operations
• Public health reporting as required by law
• Legal proceedings as required by subpoena or court order
• Business associate services under written agreements

We will not use or disclose your PHI for marketing purposes without your authorization.

Your Rights

You have the right to:

• Access and request copies of your medical records
• Request corrections to your PHI
• Request restrictions on certain disclosures
• Request confidential communications
• Receive an accounting of disclosures
• File a complaint without retaliation

To exercise your rights, contact our office at:

503-610-0562
info@cascademedicalspa.com

You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights.

We reserve the right to modify this Notice at any time. Updates will be posted in-office and on our website.

Patient Communication & Contact Authorization

By providing your contact information, you authorize Cascade Medical Spa & Tattoo Removal Center to contact you regarding your care.

This may include:

• Appointment reminders
• Requests for information
• Billing communications
• Treatment follow-up
• Marketing communications (if you opt-in)

Communications may occur via phone, voicemail, email, U.S. mail, or text message.

You may opt out of marketing communications at any time.

We do not sell or distribute patient information to third parties.

Privacy Policy (Website & SMS)

We collect personal information such as name, phone number, email address, and website usage data when voluntarily provided.

We use this information to:

• Schedule appointments
• Send SMS reminders and notifications (if opted-in)
• Improve website functionality
• Communicate regarding services

You may opt out of SMS communications at any time by replying “STOP.”

We do not sell personal information.

We may share information with service providers assisting in operations, or when required by law.

We implement reasonable administrative and technical safeguards to protect your information.

Terms and Conditions

By accessing or using tattooremovalportlandor.com, you agree to these Terms.

Eligibility

You must be at least 18 years old to use this Site.

Services

All services are subject to availability and clinical eligibility.

We reserve the right to refuse service in accordance with applicable laws.

Pricing

Prices are subject to change without notice. Applicable pricing will be confirmed at the time of service.

Limitation of Liability

To the fullest extent permitted by law, Cascade Medical Spa & Tattoo Removal Center shall not be liable for indirect, incidental, or consequential damages arising from use of the Site or services.

Governing Law

These Terms are governed by the laws of the State of Oregon.

Contact Information

Cascade Medical Spa & Tattoo Removal Center
1292 SE Holgate Blvd
Portland, OR 97202

Phone: 503-610-0562
Email: info@cascademedicalspa.com